FAQ

All shipping charges are posted in shopping cart, unless otherwise specified.

Visa, MasterCard, Discover, American Express and PayPal.

  • Most orders are shipped via USPS from our Tampa Bay, FL warehouse within two days of receipt to arrive within 4-7 business days. In the event of a delay, we will attempt to notify you by email or postal mail.
    As an added Security measure and for your Protection, one of the DON GREGORY CIGARS-CIGARSHOPEXPRESS.COM operators shall make a brief telephone call to the purchaser to confirm the order prior to shipping the tobacco products and charging the purchasers credit card. The telephone call may be a person-to-person call or a recorded message. The operator will attempt to speak directly with a person and may leave a message on an answering machine or by voice mail.At this time, DON GREGORY CIGARS ships merchandise only to locations within the continental United States and not to international locations. Nor does DON GREGORY CIGARS-CIGARSHOPEXPRESS.COM ship to Alaska, Hawaii, Puerto Rico, Guam or the US Virgin Islands. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.

All of our shopping cart transactions are 100% Secure SSL (evidenced byonline cigars ssl “Lock” icon). Relax, Shop cigars online, your orders are processed & protected via industry-leading PayPal servers.

As an added Security measure and for your Protection, one of the DON GREGORY CIGARS-CIGARSHOPEXPRESS.COM operators shall make a brief telephone call to the purchaser to confirm the order prior to shipping the tobacco products and charging the purchasers credit card. The telephone call may be a person-to-person call or a recorded message. The operator will attempt to speak directly with a person and may leave a message on an answering machine or by voice mail.At this time, DON GREGORY CIGARS ships merchandise only to locations within the continental United States and not to international locations. Nor does DON GREGORY CIGARS-CIGARSHOPEXPRESS.COM ship to Alaska, Hawaii, Puerto Rico, Guam or the US Virgin Islands. The risk of loss and title for all merchandise ordered on this Web site passes to you when the merchandise is delivered to the shipping carrier.

You will receive all your invoices for each purchase by email. You will also be emailed the status of your order, every step of the way until it is shipped to you, upon which, you will also receive your Tracking Number.

No questions asked: If you don't like what you have just received from us, just return it and we will issue a refund or better cigar. PERIOD.  Our Cigars are Fresh & Guaranteed and usually ship in 1-3 business days. All orders are shipped via USPS Priority Mail, unless UPS has been chosen.  Please keep in mind our Shipping Dept. closes at 6pm EST/Weekdays & Orders placed after 6pm EST/Weekdays, will be processed the next Business Day.
Delays are very rare and most packages arrive in 3-5 business days.  We respectfully ask that you wait 7-14 business days in the event there are delays at the post office or warehouse. *USPS does not deliver on Sundays or Holidays.
You'll receive your tracking number via an e-mail, or you can find it in the My Account section of our website. Tracking your order is also easy at this USPS link.

 

THE FOLLOWING TERMS AND CONDITIONS APPLY TO THE USE OF THIS WEB SITE AS WELL AS ALL TRANSACTIONS CONDUCTED THROUGH THE SITE.

    • You must be of the legal age in your state to purchase tobacco, usually 21-19 years of age

Legal Notice

    • All notices from DON GREGORY CIGARS at CIGARSHOPEXPRESS.COM to You may be posted on our Web site and will be deemed delivered within thirty (30) days after posting. Notices from You to DON GREGORY CIGARS at CIGARSHOPEXPRESS.COM shall be made either by e-mail, sent to the address we provide on our Web site, or first class mail to our address at:Don Grergory Cigars, 401 East Jackson Street (Sun Trust Tower), Suite 2340, Tampa, FL 33602
    • Delivery shall be deemed to have been made To You By DON GREGORY CIGARS five (5) days after the date sent.

 

Consumer Agreement

    • Being cigar smokers ourselves, we understand how frustrating it can be to deal with poor customer service. We don’t just supply you with quality cigars and products; we also provide you with quality service. If you ever have an issue with any items that you have purchased from Don Gregory Cigars at cigarshopexpress.com, please contact us right away and we’ll do whatever it takes to make you a happy customer.

 

State Sales Tax

    • DON GREGORY CIGARS charges Florida state sales tax of 7% on all shipments delivered in the State of Florida. A county surtax is added to the state rate and varies by county. Shipping and Handling charges are taxable in the State of Florida. Outside the state of Florida, the purchaser is responsible for remitting any additional taxes to the appropriate state taxing authority.or local government. Please contact your state or local tax authorities to determine what taxes may or may not be due.
    • There are no Federal tax reporting requirements for the sale of cigars to individual consumers. However, laws vary by state and jurisdiction.

Miscellaneous

VOID WHERE PROHIBITED:
Although the information on this Web site is accessible worldwide, not all products or services discussed in this Web site are available to all persons or in all geographic locations or jurisdictions.DON GREGORY CIGARS-CIGARSHOPEXPRESS.COM and the advertisers each reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Web site is void where prohibited.GOVERNING LAW:State Tobacco Laws Many states have recently passed legislation either restricting or prohibiting the importation of tobacco products into their states. Choose a state below to view current legislative information.

 

California* we DO ship to this state please read the following

Business and Professions Code Section 22950-22963To read the entire text of the law, Click here and go down to section 22963 which covers delivery of tobacco products.
We encourage you to address any concerns or issues with this law directly with your local state senator or representative.

Delaware* we currently do NOT ship to this state because of the following

AN ACT TO AMEND TITLE 30 OF THE DELAWARE CODE HOUSEBILL 153 AS AMENDED BY HOUSE AMENDMENT 1, AMENDING SEC.302, PARA. 5361-5369

To read the entire text of the law, click here.

We encourage you to address any concerns or issues with this law with the Office of Legislative Counsel of Delaware (302) 744-4114 or directly with your local state senator or representative.

Idaho* we currently do NOT ship to this state because of the following

TITLE 39 HEALTH AND SAFETY
CHAPTER 57
PREVENTION OF MINORS’ ACCESS TO TOBACCO
We encourage you to address any concerns or issues with this law with the Office of Legislative Council of Idaho (208) 334-5213 or directly with your local state senator or representative.

To read the entire text of the law, click here..

Maine* we currently do NOT ship to this state because of the following

To read the entire text of the law, click here..
We encourage you to address any concerns or issues with this law directly with the Office of Legislative Information or, your local state senator or representative.

Montana* we currently do NOT ship to this state because of the following

To read the entire text of the law, click here..
We encourage you to address any concerns or issues with this law directly with your local state senator or representative.

Oregon

To read the entire text of the law, Click Here. Scroll down to section 323.709
We encourage you to address any concerns with this law with the Office of Legislative Counsel of Oregon (503) 986-1243 or directly with your local state senator or representative.

Nevada* we currently do NOT ship to this state because of the following

To read the entire text of the law, click here.

We encourage you to address any concerns or issues with this law with the Office of Legislative Counsel of Nevada or directly with your local senator or representative.

Louisiana

Louisiana State Law requires that we verify your age and that your physical billing and shipping address be the same. If we are unable to electronically verify your age via your address, we require our customers to send a copy of a government issued picture id via fax at (727) 943-8185 or scan your id to sales@cigarshopexpress.com

Rhode Island* we currently do NOT ship to this state because of the following

To read the entire text of the law, Click Here

We encourage you to address any concerns or issues with this law with the Office of Legislative Counsel of Rhode Island or directly with your local senator or representative.